l_loire

A boring day...spent it mostly in the Connection Center. Dealt with stupid, irate customers. Dealt with stupid managers who don't follow their own policy. So, I shall tell.

Stupidity #1) I'm on the phone with the Falmouth Wal-Mart. Customer comes over and asks me where we keep the U.S. flags. Now, I had remembered there being a 4-way display of them either at the end of the aisle where sporting goods and fabrics met, or at the end of the aisle where shoes and infants met. So I told him to try the end of the aisle just past sporting goods. He comes back a couple minutes later, an angry look on his face.

Customer: You work for Wal-Mart, right?
Brian: (points to his vest) I think so.
Customer: Don't you EVER lie to me like that again. I swear, if you ever lie to me again--(he began to stammer).
Brian: (thinking: either the heat got to him, or he needs to go to the Pharmacy and refill his prescription.)
Customer: I'll be waiting for you outside--I'll teach you to lie to me.
Brian: (ignores the raving idiot and goes back to his conversation on the phone while the customer storms off)

Stupidity #2) Customer tries to return a T-Mobile prepaid phone. Now, to succesfully return the prepaid phone, all of the following criteria has to be met: a) Need your receipt, and you had to have bought it within 90 days or less. b) All the components have to be present: the phone (with all parts: battery, SIM card if applicable, battery cover), the charger that came with it, and all written documentation. c) Usually, the packaging also, but it's not a necessity unless we no longer have the phone or it's out of stock. The customer had just the phone and the receipt. So, I told him that we can't take it back, for there's components we need. While he may have a receipt and wants the exchange, we need all parts of the package. He gets annoyed, and wants a manager. So, a CSM comes over. Tells him the same thing. Still refuses to take that for an answer. Wants to see someone higher. We bring in an assistant manager...who caves to the customer and does the exchange. Has me take a brand new phone, opens the packaging, takes out JUST the phone, replaces it with the old one, and wants me to bring it to claims.

Explain to me why we have a return policy, then.

Pay day tomorrow...joy. EBay is still my friend. Tomorrow, 12-9, then Friday off.

The latest in SSM stats: 1 week is now in the books, and there are many more to come in this contest.
Currently, the last 2 battles of Edenia Division's 1st Round are underway, and
tomorrow we begin the Iron Fist division. So, at the end of the first week, Saya
retains her sole spot in 1st, now for a straight 7 days, but her perfect streak
came to an end tonight, as she incorrectly guessed 1 battle. Still...12 straight
correct picks is nothing to sneeze at. However, as a result of tonight's voting,
the blob of people in 3rd now has moved up to 2nd...last night, it was
materiagurl who was solely in 2nd, 10 points behind Saya...now there's 6 of us
on her tail, 10 points behind.

Tonight's voting...needless to say, it
came as no shock when Ivy totally thrashed Jade in a lopsided 17-2 win. If there
was any doubt that the one with the larger boobs would win...males. Geese and
Potemkin, well...it wasn't so lopsided, Potemkin winning by 3 votes, 11-8. So,
it'll be big, hulking, massive machinery dude vs. big, hulking massive breasts
come Round 2.

Overall leaderboard:


1st, 130/140 points: Saya

Tied for 2nd, 120/140 points:
materiagurl
Zack
C&T
Dragon Mage
Halflingspy
Kinie

Tied for 3rd, 110/140 points:
S. Roth
mist-ninja
Link182

4th, 100/140 points: Chaos

Tied for 5th,
90/140 points:
Aeris115
Mari the Great
Zergplex

Tied for 6th,
80/140 points:
WhorerOfMoogles
Eyes

11 of us picked Potemkin.
13
of us picked Ivy.

All righty. Time to unwind and nab pics for the upcoming battles.

Nighty night, all.